Managing an old phone system can be expensive and cumbersome. With hosted PBX you can add users and features without buying expensive equipment. The expense is predictable based on a per-user model. Having your phone system managed in the cloud simplifies upkeep. One trusted provider maintains everything, including automatic upgrades. Our team manages the support equipment and software necessary to get you connected.
Hosted VoIP features integrate communications with the rest of your business. Managing a call queue and quality assurance monitoring are two examples. With a few clicks, the user can forward calls from an office phone to a cell phone. Users can also control and customize their PBX phones through a secure web portal.
Two benefits of Hosted PBX are more cost-effective calling and no equipment depreciation. Hosted PBX systems are also more reliable thanks to geographic redundancy. Hosted VOIP relies on redundant data centers to limit risk of outages. In the event of a disaster, Hosted PBX Servers can reroute calls to other locations or cellphones.
Hosted PBX’s auto-attendant can answer and route calls when a person is unavailable. Program your hosted PBX system to greet callers with customized messages. Some suggestions include holiday closings and inclement weather notices.
It’s easy to integrate new features with online control panels utilized by IT personnel. To ensure quality, perform network testing before a company-wide roll-out. A network test can detect and compensate for packet loss, jitter, and latency. You can customize hosted PBX to your specifications. The call center module can operate at more than one sites, and can include those working from home.
Scaling up on hosted PBX is as easy as plugging new users into the internet. We can reconfigure the system online, so you can make changes on-site with ease. There are no extra IT support costs. There are no server installation costs. All that’s needed are the desk phones and a connection to a current Ethernet infrastructure. Personnel can work from anywhere there is an available Internet connection.
For those who are not ready to ditch the analog handsets, a hybrid hosted solution is available. Consider a cloud-based UC and admin capabilities using the original phone system's infrastructure.